VCA Healthy Paws Medical Center
Address |
14840 Washington St, Haymarket, VA 20169 |
Phone |
(703) 754-4146 (703) 754-4146 |
All Hours |
M7a to 8p |
T7a to 8p |
W7a to 8p |
Th7a to 8p |
F7a to 8p |
Sat8a to 3p |
Sunclosed |
Open Today7a to 8p |
Veterinarian Reviews Add Review
Vet Name | Dr. Lucy |
Mark |
|
Pet Name | Dago |
Owner Name | Jennifer |
3.7.2020
We are a military family who moved to the area 3 years ago. Over the past 3 years, staff has changed and definitely lacking customer service skills.
Our German Shepherd, Dago, gets chronic ear infections when the seasons change. Here we are entering spring, and Dago has another ear infection. My husband is active duty military and currently on deployment. I broke my kneecap 2-weeks ago, and I am fully handicapped with a brace. I called VCA Healthy Paws and spoke with Scott regarding Dago's ear infection and our situation. I asked that the doctor prescribe the medication Dago has been taking for 3-years without me bringing him in for an exam, due to my current medical situation. He spoke with Dr. Lucy, and she would not do it. Scott asked if I could have a neighbor help me bring him into VCA. Now, we have boarded our dogs at VCA and spent thousands of dollars, so they know our family and know Dago. As a staff, they know that Dago can be aggressive towards strangers. I can not handle a 110 pound German Shepherd, and Dago surely won't let a stranger near him, especially with his ear infection as bad as it is.
VCA Healthy Paws is not family friendly, considerate, nor loyal to their customers. VCA Healthy Paws only wants your money not what is best for the animal. I am at a loss as to what to do for Dago.
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