Underwriting

How are claim payments calculated?

Claim payments are calculated according to your Pets Best policy after a claim has been adjusted and is eligible for reimbursement.

Please choose your underwriter based on when you signed up below to see an example claim reimbursement. If you are uncertain of the underwriter for your policy or when you signed up, you can find the underwriter and policy effective date on your policy declarations page in your Customer Account.

Please select your underwriter to see a claims reimbursement example.

For policies underwritten by Independence American Insurance Company with an effective date before June 1st, 2023, please refer to your Policy Quick Guide in the Documents and Forms section of your Customer Account. If you are uncertain of the effective date for your policy, you can find this information on your policy declarations page in your Customer Account.

For policies underwritten by Independence American Insurance Company with an effective date after May 31st, 2023, claim reimbursements are calculated by first multiplying the total eligible reimbursement amount by your chosen reimbursement percentage, and then subtracting the annual deductible to come up with the amount that will be paid to you.

For example, if you had a claim with $1,000 of eligible veterinary expenses and your policy had a 90% reimbursement rate and a $250 annual deductible, your claim reimbursement would be calculated as follows:

Eligible Veterinary Expenses:       $1,000
90% Reimbursement Rate:            x  90%
Subtotal Before Deductible:            $900
Subtract Annual Deductible:        -  $250
Total Reimbursed Amount:              $650

For policies underwritten by American Pet Insurance Company, claim reimbursements are calculated by first multiplying the total eligible reimbursement amount by your chosen reimbursement percentage, and then subtracting the annual deductible to come up with the amount that will be paid to you.

For example, if you had a claim with $1,000 of eligible veterinary expenses and your policy had a 90% reimbursement rate and a $250 annual deductible, your claim reimbursement would be calculated as follows:

Eligible Veterinary Expenses:       $1,000
90% Reimbursement Rate:            x  90%
Subtotal Before Deductible:            $900
Subtract Annual Deductible:        -  $250
Total Reimbursed Amount:              $650