How to File a Pet Insurance Claim
File claims online from your desktop or mobile device
Our easy-to-use online portal gives you direct access to your Pets Best Customer Account. This is the easiest way to submit, update, and see the status of your claims. You can also set up a reimbursement method and have payments go directly to the bank account of your choosing, your CareCredit Credit Card if you have one, or request to let us pay your vet directly.
Watch our short tutorial to see how easy it is to submit claims online in your customer account.
Other ways to submit a claim
You can submit a claim through email, fax or even standard mail. You can download a claim form with your personal information pre-filled by logging into your Customer Account.
Email: claims@petsbest.com
Fax: 866-777-1434
Mailing Address:
Pets Best Insurance Services, LLC
965 Keller Rd.
Altamonte Springs, FL 32714
All Other Questions:
Reminders when submitting a claim
There are a few things to keep in mind when you are filing a pet insurance claim. These will ensure quick turnaround of your pet insurance claim. We also recommend asking a staff member at your veterinary hospital to help complete the diagnosis and veterinarian notes section of your claim form.
- Observe waiting periods: During Waiting Periods no coverage is provided. Waiting periods vary by the type of coverage and your state of residence. If you don't have a policy, you can get a quote,
or
view your state for specific information on waiting periods.
Current customers: please view your pet's waiting periods on your Policy Declarations Page in your Customer Account. - Include original paid invoices: If submitting by mail, please keep copies for your records. Please note: We cannot accept estimates or unpaid invoices as proof of payment.
- Include proof of payment and sign your claim form: Not attaching an invoice, a proof of payment such as a credit card receipt, and signing your claim form can cause delays when we are processing your claim.
"My Pets Best plan insures my senior dog, which is very important to me. They are easy to contact with questions, friendly and very helpful and willing to answer any questions or concerns. Claims are very easy to file online. In all, Pets Best
has proven to be a pleasant experience."
- James B., Newington, NH