We're All in this Together

As we continue to respond to the coronavirus (COVID-19), we understand that, now more than ever, pets are part of our families, and helping provide pet parents with financial peace of mind is at the heart of everything we do at Pets Best.

Below are a few of the ways we are responding to the current situation.

How We Are Protecting Employees

We have taken steps to protect our employees during this time by enabling nearly all to work remotely. While we don’t anticipate any changes in how we are able to continue to serve our customers during this time, we ask for your patience during the next few weeks as we all adjust to our new environments.

Here are a few ways you can access your account quickly:

• Your Customer Account offers policy and claims management from any device
• You can download and access your account through our mobile apps for iOS and Android.
• If you have not already signed up for direct deposit reimbursement, we recommend doing so in your Customer Account. This is the quickest and easiest way to receive claims reimbursement.

How We Are Serving Your Pets

In a time of increased social distancing, our pets are often the ones closest by our side. We have tools and resources to help your four-legged family members during this time.

• You have access to veterinary experts via 24/7 pet helpline to help answer questions about your pet’s health day or night in the comfort of your home.
• Our Veterinarian locator can help you find veterinarians in your area
• Check out the Pets Best Blog for articles with tips about virtual pet care, working from home, pet adoption, and more.

Additional Resources

For more information and updates on coronavirus (COVID-19) visit the Center for Disease Control and Prevention (CDC) and/or the World Health Organization (WHO).

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.who.int/emergencies/diseases/novel-coronavirus-2019